Flow is advising customers that at approximately 5:30 p.m. on Sunday, June 21, 2026, the company experienced a major regional service outage affecting customers in Saint Lucia and Dominica. The incident has impacted residential and business customers and has been classified as a crisis-level event, prompting the activation of the Regional Network Disaster Response & Recovery Center along with local Crisis Management Teams.
Technical teams across the region are actively working to restore services following the regional outage. Current investigations are focused on a suspected network fault which has resulted in a widespread loss of services in Saint Lucia and service disruptions in Dominica. Services impacted include broadband and IP services.
As some network-based communications, may be affected, customer updates are being shared through SMS, media outlets and Flow’s official social media channels.
Flow recognizes the significant inconvenience this interruption has caused customers and wishes to assure the public that restoring connectivity remains its highest priority. Regional technical resources have been mobilized and teams are working around the clock to restore services as quickly and safely as possible.
“We understand how important reliable connectivity is to our customers, particularly during times when families, businesses and essential services depend on our network. We sincerely apologize for the disruption and thank our customers for their patience and understanding as our teams continue to work diligently to resolve this issue,” said Sharon Jemmott, Country Manager, Flow Dominica.
Customers are encouraged to follow Flow Dominica’s official social media platforms and local media outlets for ongoing updates as they become available.
